Cross Soul Casual Street Hoodie

Our goal is to offer you the best shipping options, no matter where you at. We deliver across the world every day, and we strive to provide services of the highest level.

Due to high demand, orders placed after Jan 20, 2025 will ship from Feb 4, 2025. We ensure product quality and will provide tracking once shipped. Our support team is here 24/7 for any que

How can enjoy free shipping policy?
Free shipping(10-20Days) on orders over $69.

Shipping fee:

Both shipping fee and shipping method should be subject to what is stated on Payment Page.

How soon will I receive my package after my order placed?

There are two key factors that will decide when you will receive your package.

1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 6 working days to process.

2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:

Thank you for your purchase. Your satisfaction is always what we strive for.
If you are not satisfied with the item you received, just contact us via email within 15 days after received the package. Here are the details of our Return and Exchange policy. Much appreciate for your carefully attention.

Before You Return:

Kindly please contact us advanced via service@mail.bluesmonday.com

We will NOT accept order cancellation request if the orders have been shipped.

We do not accept any request of exchange&return once the "specials" are sold. 

Preconditions for Returns & Exchanges
Your items are unworn, undamaged, in re-sellable condition.

Your return & exchange request can be submitted for the issues on quality, size and color only within 15 days of receiving your original order.

You will be responsible for the shipping costs returning your item. We advise to use a trackable shipping service and to purchase shipping insurance if the item is worth over $75.

Return & Exchange Policy
If a product is DOA (damaged on arrival) or shipped incorrectly, please kindly contact our Customer Service Support firstly before you sent it back. Cause it must be returned to the exact outbound warehouse for refund or exchange.

Notice
1. Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.
2. Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.
3. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.


REFUNDS POLICY

1. AWAITING SHIPPMENT(CANCELLATION):
10-15%SERVICE CHARGED FEE OF PAYMENT

2. IN TRANSIT:NOT ACCEPTED

3. DELIVERED: Will be processed within 10-15 business days after CS contact and the items arrived the warehouse and tested originally. (Note: Refunds will not include the shipping costs once it was shipped.)
If it has been longer than two weeks, please Contact Us.
The refund will be made via the same payment method used to make the purchase.

4.Precautions for return and exchange 
Any orders that have already been packed or shipped cannot be cancelled.
Any items in the Clearance Sale cannot be changed or returned.
Any items damaged after use cannot be changed or returned.

The customer will be responsible for the bellowing conditions：
Loss and transport damage of the items.
High tariff unable to clear customs.
Address error unable to receive.

Any other Uncontrollable situation unable to receive.
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.

Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.